Welcome to NOVEL TECH TRADING LIMITED.

This Shipping & Service Delivery Policy explains how NOVEL TECH TRADING LIMITED (“NOVEL TECH TRADING LIMITED,” “we,” “us,” or “our”) handles the delivery and activation of cloud server services and other related digital and technology services made available through our website.

Because our services are primarily digital and technology-based, service delivery generally does not involve the shipment of physical products. Instead, delivery may take place through electronic communications, account activation, digital service provisioning, server deployment, configuration, or access credentials, depending on the service requested.

By requesting or using our services, you acknowledge and agree to the service delivery practices described in this Policy.

1. Scope of This Policy

This Policy applies to the delivery and provisioning of cloud server services and other related digital or technology services provided by NOVEL TECH TRADING LIMITED through or in connection with our website.

It explains:

  • How digital services are delivered;
  • How cloud server services may be provisioned;
  • When service activation may occur;
  • Factors that may affect delivery or provisioning times;
  • How service information may be communicated;
  • What may happen when additional information is required;
  • How technical or operational issues may affect service delivery;
  • How customers can contact us regarding service delivery matters.

This Policy is intended for digital services and does not establish physical shipping arrangements unless a particular service expressly states otherwise.

2. Digital Service Delivery

Our cloud server and related technology services are generally delivered electronically.

Depending on the service, delivery may include:

  • Cloud server provisioning;
  • Activation of a requested service;
  • Creation or configuration of a service environment;
  • Provision of access information;
  • Electronic delivery of service-related information;
  • Technical configuration;
  • Account or service setup;
  • Service activation within the applicable technical environment.

Because these services are delivered digitally, no physical package or conventional shipping carrier may be involved.

3. Service Provisioning Process

After a service request is submitted, we may review the request and process the required service information before provisioning begins.

The general process may include:

  1. Receipt of the service request;
  2. Review of the requested service and relevant information;
  3. Confirmation or processing of the applicable service requirements;
  4. Technical preparation;
  5. Cloud server or digital service provisioning;
  6. Configuration where applicable;
  7. Activation of the service;
  8. Delivery of relevant access or service information.

The exact process may vary according to the type and technical requirements of the service requested.

4. Service Activation

Service activation may take place after the relevant order or service request has been successfully processed.

Activation timing may depend on factors such as:

  • Service availability;
  • Technical configuration requirements;
  • Verification requirements;
  • Requested server specifications;
  • Infrastructure availability;
  • System processing;
  • Required technical preparation;
  • Accuracy and completeness of information provided by the customer.

Some services may be activated electronically after processing, while services requiring additional configuration may take longer to become available.

5. Delivery Timeframes

Because cloud server services are digital, delivery is generally measured by the time required to process, configure, provision, and activate the requested service rather than by physical transit time.

Any estimated activation or provisioning timeframe provided on a service page, during an inquiry, or during the ordering process is intended as a general estimate unless expressly stated otherwise.

Actual delivery may vary depending on technical requirements, infrastructure availability, service complexity, system conditions, and other circumstances beyond our reasonable control.

We do not guarantee a specific activation time unless a specific written commitment has been expressly provided for the applicable service.

6. Access Information

Once a service has been provisioned, relevant access information may be provided electronically through the applicable service or communication process.

Depending on the service, information may include:

  • Service identification information;
  • Access credentials;
  • Server-related information;
  • Configuration information;
  • Activation information;
  • Other information reasonably necessary to access or manage the service.

Customers are responsible for keeping any access credentials or service information provided to them secure and confidential.

Customers should not intentionally disclose their access credentials to unauthorized persons.

7. Customer Information and Delivery

Customers are responsible for providing accurate and complete information required for service provisioning and delivery.

Incorrect, incomplete, outdated, or inconsistent information may result in:

  • Delayed service activation;
  • Additional verification;
  • Inability to complete provisioning;
  • Incorrect service configuration;
  • Delayed communication;
  • The need to request additional information.

If additional information is reasonably required to complete a service request, provisioning may be placed on hold until the required information has been received and processed.

8. Electronic Communications

Service-related communications may be delivered electronically.

Such communications may include:

  • Service confirmation;
  • Provisioning updates;
  • Activation information;
  • Technical instructions;
  • Service notices;
  • Administrative information;
  • Support communications;
  • Important information concerning the requested service.

Customers should ensure that information used for service communications can receive relevant messages.

NOVEL TECH TRADING LIMITED is not responsible for delays caused by inaccurate information, inaccessible communication channels, filtering systems, or other circumstances outside our reasonable control.

9. Technical Configuration

Certain cloud server services may require technical configuration before they are fully operational.

Configuration may include, depending on the requested service:

  • Server environment preparation;
  • System configuration;
  • Network-related configuration;
  • Service parameter configuration;
  • Security-related settings;
  • Installation or setup of applicable service components;
  • Other technical preparation necessary for service activation.

The scope and timing of configuration may vary according to the service requested.

10. Service Delivery Delays

Although we aim to process and activate services efficiently, delays may occasionally occur.

Potential causes include:

  • High service demand;
  • Infrastructure limitations;
  • Technical maintenance;
  • System interruptions;
  • Network issues;
  • Security procedures;
  • Verification requirements;
  • Configuration complexity;
  • Third-party infrastructure issues;
  • Unforeseen technical problems;
  • Events outside our reasonable control.

Where reasonably practicable, we may take appropriate steps to address service delivery delays and complete provisioning as soon as circumstances permit.

11. Maintenance and Service Availability

Cloud server and technology services depend on technical infrastructure and network systems that may require maintenance, upgrades, monitoring, or security work.

Planned or emergency maintenance may temporarily affect:

  • Service availability;
  • Access to certain functions;
  • Network connectivity;
  • Service performance;
  • Provisioning operations;
  • Technical support functions.

Where appropriate and reasonably practicable, we may provide relevant information concerning significant planned maintenance or service interruptions.

Emergency maintenance may sometimes be required without advance notice where necessary to protect system security, stability, or operational integrity.

12. Failed or Interrupted Provisioning

If a service cannot be successfully provisioned because of a technical or operational issue, we may investigate the issue and take reasonable steps to complete the provisioning process.

Depending on the circumstances, this may involve:

  • Reattempting provisioning;
  • Correcting configuration issues;
  • Requesting additional information;
  • Adjusting technical settings;
  • Addressing infrastructure-related problems;
  • Providing further service instructions.

The appropriate resolution will depend on the nature and cause of the provisioning issue.

13. Customer Responsibilities After Delivery

Once a cloud server or digital service has been activated, customers are responsible for using the service in accordance with the applicable service terms and any relevant instructions.

Customers should:

  • Keep access credentials secure;
  • Protect account information;
  • Use services responsibly;
  • Maintain appropriate security practices;
  • Follow applicable technical requirements;
  • Review service-related communications;
  • Notify us when a material service issue requires attention.

Customers are also responsible for maintaining appropriate backups or other data-protection measures where applicable to their own use of the service.

14. Digital Delivery and Physical Shipping

Our cloud server and related technology services do not normally require physical shipping.

Accordingly:

  • No physical shipping carrier is normally required;
  • No physical shipping address is normally required for digital activation;
  • No physical package tracking number may be issued;
  • Delivery is generally completed electronically;
  • Service availability is generally established through activation or provisioning.

If a particular service involves a physical component, the applicable service information or separate terms may specify additional delivery arrangements.

15. Third-Party Infrastructure

Some cloud-based services may rely on third-party infrastructure, networks, data centers, software, or technology providers.

Where third-party infrastructure is necessary for service delivery, service availability and provisioning may be affected by circumstances involving such infrastructure.

We may take reasonable steps to manage and address issues affecting service delivery, but certain circumstances involving third-party infrastructure may be outside our direct control.

16. Service Changes During Provisioning

Technical circumstances may occasionally require reasonable changes to the provisioning process.

Such changes may be necessary because of:

  • Infrastructure availability;
  • Technical compatibility;
  • Security requirements;
  • System capacity;
  • Configuration requirements;
  • Maintenance;
  • Operational considerations.

Where a material change affects the requested service, we may provide relevant information where reasonably appropriate.

17. Service Delivery Issues

If you believe that your requested cloud server or digital service has not been properly delivered, activated, or configured, you should contact NOVEL TECH TRADING LIMITED as soon as reasonably possible.

When reporting a service delivery issue, please provide sufficient information to help us identify the relevant service and understand the nature of the issue.

Depending on the circumstances, we may review:

  • The service request;
  • Provisioning status;
  • Configuration information;
  • Activation status;
  • Technical records;
  • Relevant communications;
  • Other information reasonably necessary to investigate the matter.

18. No Physical Shipment Tracking

Because cloud server services are delivered digitally, conventional shipment tracking may not apply.

A service may instead be considered delivered when the applicable digital service has been successfully provisioned, activated, or otherwise made available according to the applicable service arrangement.

Where an electronic confirmation or access information is provided, such communication may serve as confirmation of the relevant service delivery or activation.

19. Events Beyond Our Reasonable Control

Service delivery may be affected by circumstances beyond our reasonable control.

Such circumstances may include:

  • Natural disasters;
  • Severe weather;
  • Internet or telecommunications failures;
  • Infrastructure failures;
  • Power interruptions;
  • Cybersecurity incidents;
  • Government actions;
  • Regulatory changes;
  • Network disruptions;
  • Third-party infrastructure failures;
  • Widespread technical outages;
  • Other unforeseen events.

Where such circumstances occur, we will take reasonable steps appropriate to the situation to restore, continue, or complete service delivery when reasonably practicable.

20. Policy Updates

We may update this Shipping & Service Delivery Policy from time to time to reflect changes in our services, technology, infrastructure, operational procedures, or applicable requirements.

The updated Policy will be published through the appropriate area of our website, and the effective date may be updated accordingly.

Customers are encouraged to review this Policy periodically to remain informed about our current service delivery practices.

21. Contact Information

For questions or concerns relating to service delivery, cloud server provisioning, activation, or related delivery matters, you may contact:

NOVEL TECH TRADING LIMITED
Contact Person: Lin Lihua
Address: RM D, 13/F, SUN FAI COMM CENTRE, 576 RECLAMATION ST, MONG KOK, HONG KONG

Please provide sufficient information regarding your service request when contacting us so that we can properly understand and review the matter.

22. Acknowledgment

By requesting or using our cloud server or related digital services, you acknowledge that you understand the digital nature of our service delivery process.

You further acknowledge that service delivery may involve electronic provisioning, technical configuration, cloud infrastructure, digital access, and other technology-based processes rather than conventional physical shipping.

NOVEL TECH TRADING LIMITED aims to process and deliver services in a professional and efficient manner while taking reasonable steps to address technical, operational, and service-related issues that may arise.

NOVEL TECH TRADING LIMITED
Last Updated: September 17, 2026